HOGGS Gourmet Grill
SMS and Email Communications Policy
Effective Date: [Month Day, Year]
Last Updated: [Month Day, Year]
1. Purpose
This policy explains how HOGGS Gourmet Grill communicates with customers by email and text message (SMS), the types of communications customers may receive, how consent is obtained where required, and how customers can manage their communication preferences.
2. Scope
This policy applies to communications sent in connection with the HOGGS Gourmet Grill website, online ordering, catering inquiries, customer service, loyalty programs, promotional campaigns, reservations, and other restaurant services.
3. Transactional Communications
HOGGS may send transactional emails or SMS messages related to orders, payment confirmations, pickup instructions, delivery updates, order modifications, catering requests, reservation confirmations, account notifications, customer support, or security matters. These communications are necessary to complete or manage a requested transaction and generally are not promotional.
4. Marketing Communications
With appropriate consent where required by applicable law, HOGGS may send promotional emails or text messages regarding new menu items, limited-time offers, seasonal promotions, special events, catering services, surveys, loyalty rewards, and restaurant news. Consent is voluntary and is not a condition of purchasing food or services.
5. Customer Consent
By voluntarily providing an email address or mobile telephone number, customers acknowledge that HOGGS may use that information to communicate regarding requested services. Marketing text messages will only be sent where the customer has provided any legally required consent.
6. Opt Out
Customers may opt out of promotional emails by using the unsubscribe link contained in the email. Promotional SMS messages may generally be stopped by replying STOP or by following the instructions contained in the message. Opting out of marketing messages does not prevent HOGGS from sending transactional communications related to an active order or customer request.
7. Message Frequency and Charges
Message frequency will vary based on customer interactions with the restaurant. Standard message and data rates imposed by a customer’s wireless carrier may apply. HOGGS does not control carrier fees.
8. Third Party Service Providers
HOGGS may use third-party email service providers, SMS platforms, payment processors, reservation systems, online ordering providers, customer relationship management systems, or analytics providers to facilitate communications. These providers may process customer information on behalf of HOGGS in accordance with applicable agreements and law.
9. Privacy and Security
Customer contact information is handled in accordance with the HOGGS Privacy Policy. While HOGGS implements reasonable administrative, technical, and organizational safeguards, no method of electronic communication or transmission over the Internet can be guaranteed to be completely secure.
10. Prohibited Uses
Customers may not use restaurant communication channels to send unlawful, abusive, fraudulent, threatening, defamatory, or harmful content, nor attempt to interfere with communication systems or impersonate another individual.
11. Children’s Communications
HOGGS does not knowingly direct marketing communications to children under the age of 13. Parents or legal guardians should supervise any minor’s use of the website or restaurant services.
12. Changes to this Policy
HOGGS may revise this policy periodically to reflect operational, legal, or technological changes. Updated versions become effective when posted on the website unless otherwise required by law.
13. Contact Information
Questions regarding this SMS and Email Communications Policy may be directed to HOGGS Gourmet Grill using the contact information published on the website.